Please be advised DigiCert will be performing planned system maintenance that will require downtime for all certificate ordering, order checking and fulfillment services for all DigiCert SSL brands (Symantec, GeoTrust, Thawte and RapidSSL).

The maintenance window will extend 12 hours and is scheduled for April 6, 2019, from 8:30 AM to 8:30 PM Pacific Time.

During this time, all organizations, including DigiCert, will be unable to process orders, check order status and issue certificates across all brands and certificate types. We're notifying you in advance, so you can plan accordingly. SSL Retail will have a banner on our website to alert customers during the outage. We've created this email template for you to notify your customers in advance. You might also find this support response template useful to respond to customer questions.

DigiCert seal services and revocation validation services (CRL and OCSP) will continue to operate normally. Current certificates and trusted seals will function without disruption. DigiCert will have processes in place to handle emergency revocations.

As April 6 approaches, DigiCert will provide updates through their blog and knowledge-base. We recommend bookmarking the knowledgebase and checking back often. You can check the real-time status of DigiCert services here. We'll remove the website banner when all services return to normal operations.

If you have any questions, please contact our 24/7 support team via contact us page. We're here to help.

Respectfully,
SSL Retail Team