The terms you agree to when you buy from us
This is the agreement between you and SSL Retail covering your use of sslretail.com and anything you buy through it. The sections that affect your money – refunds, cancellation and payment – are in Section 6.
Overview. This website is operated by SSL Retail. Throughout the site, the terms “we”, “us” and “our” refer to SSL Retail, the operator of sslretail.com. We offer this website, including all information, tools and services available from it, to you the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including the additional terms, conditions and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to all of them, you may not access the website or use any service. Any new features or tools added to the store are also subject to these Terms. You can review the current version on this page at any time.
01 Online store terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.
02 General conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (not including credit card information) may be transferred unencrypted, and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
03 Accuracy and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
04 Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
05 Products and services
Certain products or services may be available exclusively online through this website. These may have limited quantities, and are subject to return or exchange only in accordance with our Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction, and may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products and all product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
06 Refunds, cancellation and payment
Refunds are available on SSL/TLS certificates only. An eligible SSL/TLS certificate may be cancelled within 10 calendar days of the date the order is placed – counting the order date as day one – for a full refund, or for credit towards a different certificate.
The full terms, including how the period is counted and how to make a request, are set out in our Refund Policy, which forms part of these Terms.
Refundable
- SSL/TLS certificates, within 10 days of the order
Not refundable at any time
- Code signing certificates
- Digital signature certificates (DSC)
- Email and S/MIME certificates
- Scanning and malware-scanning products
- SSL installation service and any other labour or professional service
Those products are excluded because they are issued against a verified identity or a signing key and cannot be withdrawn once they exist, or because they represent work already performed.
All orders are payable in full at the time of purchase. We do not offer deferred payment, invoicing in arrears, instalments or any credit facility.
Any pay-later or credit offer previously advertised has been withdrawn and is no longer available. Where an order was placed while such an offer was in force, the terms agreed at that time continue to apply to that order.
Where a refund is approved it is returned by the method used for the original payment, unless we agree otherwise with you in writing. Bank, card scheme or payment processor charges incurred on the original transaction are not recoverable and may be deducted.
07 Billing and account information
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to update your account and other information promptly – including your email address and payment card details – so that we can complete your transactions and contact you as needed.
For more detail on cancellation and refunds, please review our Refund Policy.
08 Optional tools
We may provide you with access to third-party tools which we neither monitor nor have any control or input over.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with, and approve of, the terms on which those tools are provided by the relevant third-party provider.
We may also in future offer new services or features through the website, including the release of new tools and resources. Such new features and services shall also be subject to these Terms.
09 Third-party links
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to that third party.
10 Comments and submissions
If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans or other materials – whether online, by email, by post or otherwise (collectively, “comments”) – you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or to violate any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right; that they will not contain libellous or otherwise unlawful, abusive or obscene material; and that they will not contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
11 Personal information
Your submission of personal information through the store is governed by our Privacy Statement, which sets out what we collect, the two cookies we set, and our commitment to honour Do Not Track signals and to run no third-party tracking or advertising scripts.
12 Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice – including after you have submitted your order.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13 Prohibited uses
In addition to the other prohibitions set out in these Terms, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
- to infringe upon or violate our intellectual property rights or those of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service, any related website, other websites or the internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl or scrape;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Service, any related website, other websites or the internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14 Warranties and liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods, or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through it are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall SSL Retail, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind – including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise – arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted or otherwise made available via the Service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.
15 Indemnification
You agree to indemnify, defend and hold harmless SSL Retail and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
16 Severability
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions.
17 Termination
The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services or any part of them.
18 Entire agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, and any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us – including any earlier versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
19 Governing law
These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of India.
The courts of competent jurisdiction in India shall have jurisdiction over any dispute arising out of or in connection with these Terms.
20 Changes to these terms
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
21 Contact information
Questions about these Terms of Service should be sent to us at help@sslretail.com.