Change your mind? You have 10 days.
Cancel an eligible SSL certificate within 10 days of ordering and take a full refund or put the money towards a different certificate. You do not have to tell us why.
01 The guarantee
If you are not satisfied with an eligible product, you may cancel the order within 10 days and receive the full amount back — either refunded to your account or held as credit against a replacement order.
We hold our suppliers to a standard and we sell at the lowest price we can. If what you bought is not right for you, we would rather take it back than have you keep it.
No question is asked. You do not need to give a reason, provide evidence or justify the request in any way.
02 When the 10 days start
The international date on which you place the order counts as day one. The guarantee then runs to the end of day 10.
The period is counted in calendar days. Weekends, public holidays and any other closure fall inside the 10 days and do not extend them.
03 What is eligible
Not every product can be cancelled. The guarantee covers SSL/TLS certificates only. Everything else we sell is either issued against a verified identity or a signing key and cannot be withdrawn once it exists, or is work already carried out.
Covered
- SSL/TLS certificates
- Wildcard and multi-domain certificates
- Domain, business and extended validation
Not eligible
- Code signing certificates
- Digital signature certificates (DSC)
- Email / S/MIME certificates
- Scanning and malware-scan products
- The SSL installation service, and any other labour already carried out
If you are not sure which category your order falls into, ask us before you buy — we will tell you plainly.
04 Orders placed under the withdrawn pay-later offer
The pay-later offer, under which an order could be taken now and invoiced later, has been withdrawn and is no longer available on any product.
If you placed an order under that offer while it was running, the terms you agreed at the time still stand: the invoice remains payable on the schedule you were given, and the money-back guarantee does not apply to that order, because the two could never be combined. Nothing about this change alters what you already owe or already agreed.
05 How to cancel
- Email help@sslretail.com from the same address you used to place the order. Using a different address slows us down, because we cannot match it to the order.
- Quote your order number — it is on the confirmation you received when you bought. That, and the request itself, is all we need.
- Or raise it from your account. Log in and open a cancellation request instead, if you prefer.
If anything is unclear or something has gone wrong, contact us at any time.
06 Replacement or upgrade
Ordered the wrong product, or decided you need a stronger one? Within the 10 days, cancel the current order and place the new one — you pay only the difference.
Email help@sslretail.com and we will set it up for you rather than leave you to work it out.
07 After a cancellation
A cancelled certificate must be taken off your server. Once an order is cancelled, the certificate is revoked — blacklisted, or marked untrusted, by the certificate authority that issued it.
A revoked certificate left installed will cause browsers to warn visitors away from your site and can break the services that depend on it. Please uninstall it as soon as the cancellation is confirmed.
You may not continue to use a certificate or product after cancelling it. SSL Retail accepts no responsibility for harm or damage arising from the continued use of a cancelled certificate.
08 Changes to this policy
SSL Retail reserves the right to add to, remove from, modify or edit this policy from time to time, in good faith and in the interests of both its customers and the business. The version published on this page at the time you place an order is the version that applies to that order.
This policy sits alongside our Terms of Service and Privacy Statement.