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FAQ
Frequently Asked Questions about SSL Certificate generation, validation and installation on server. If not found answer - Ask a new question.
- FAQ The CSR cannot be decoded error? When you generate and install ssl certificate on the server, first you need to generate Certificate Signing... January 26, 2018
- FAQ What is a private key used for? The private key is used on the server-side exchange for creating the secure connection. It should never be exposed... August 3, 2017
- FAQ What should I do if I receive a 'CSR invalid' error during the certificate activation process? Detailed solution of this problem is given in article - CSR can not be decoded error? If this happens, your... August 2, 2017
- FAQ The CSR cannot be decoded. What does that mean and what should I do? Solution of this problem is given in this article - CSR can not be decoded error? Make sure you... August 1, 2017
- FAQ I have noticed something incorrect in my CSR. What should I do? It is impossible to edit any fields once the CSR has been created. You will simply need to generate a new CSR with... July 31, 2017
- FAQ How do I generate a CSR? To generate CSR and a private key, we have a secure online CSR generation tool . Using this tool you can generate... July 30, 2017
- FAQ What is a CSR? A CSR stands for Certificate Signing Request and is necessary for all SSL certificates in order to complete the... July 29, 2017
- FAQ I have changed my server, or moved to a different provider, how do I move the certificate? The easiest way is to create a new CSR on the new machine and have the certificate re-issued. July 28, 2017
- FAQ I have accidentally deleted my "private key" what can I do now? First check your backups and see if you can re-install the "private key". If you don't know how to re-install the... July 27, 2017
- FAQ I cannot remember or have lost my login details If you still have the order number they can use the automated password reminder system or if not then, an email... July 26, 2017
- FAQ Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)? Yes, you can do this for DV, OV, and EV certificates. July 25, 2017
- FAQ I completed validation, but never received the certificate. What should I do? After completing validation, the Certificate Authority (CA) will send the certificate to the email address you... July 24, 2017
- FAQ Why is my order showing Failed Security Review? What does that mean? Certificate Authorities (CA's) randomly pull certificates aside for additional review from time to time. This does... July 23, 2017
- FAQ Who do I send a validation document to? For this, we would recommend contacting your SSL provider directly. They should have a list of email addresses and... July 22, 2017
- FAQ How long will validation take? This largely depends on the type of certificate that you purchased and your response times. No matter which type of... July 21, 2017
- FAQ My verified phone number is outdated, what should I do? Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled the telephone number... July 20, 2017
- FAQ How can I reschedule the phone verification call? In order to reschedule this, please contact your SSL provider and provide them with your availability. Please note,... July 19, 2017
- FAQ My File Authentication file has been uploaded to the wrong directory. What should I do? Please upload your file to the correct directory. To make sure the authorization is successful make sure the file... July 18, 2017
- FAQ I would like to change some information for my Domain Control Validation email (DCV) If the common name needs to be changed, the only way to do so is by cancelling and reordering the certificate. July 17, 2017
- FAQ I haven't received my Domain Control Validation email (DCV) yet. What should I do? There are a few reasons why this might be the case. First, verify what email address you have chosen for the Doman... July 16, 2017
- FAQ If I buy a Code Signing Certificate, which document(s) do I need to provide? During the code signing enrollment process, CA will collect information about your organization for authentication.... July 15, 2017
- FAQ If I buy an Extended Validation (EV) SSL Certificate, which document(s) do I need to provide? EV certificates require a more stringent verification process than OV certificates. To understand the basis of this... July 14, 2017
- FAQ If I buy an Organization Validated (OV) SSL Certificate, which document(s) do I need to provide? Organization Validated (OV) verification requires checking your business registration. If the Certificate Authority... July 13, 2017
- FAQ If I buy a Domain Validated (DV) SSL Certificate, which document(s) do I need to provide? You do not need to provide any documentation in order to purchase a Domain Validated (DV) certificate. All you will... July 12, 2017
- FAQ Can I switch my method of Domain Control validation from Email to File, or vice versa? You can switch your method of Domain Control validation from file-based to email-based for any SSL product that we... July 11, 2017
- FAQ How do I know what my Control Panel/Server OS is? If you are unsure what your Control Panel/Server OS is, we recommend that you ask your web hosting provider or your... July 10, 2017
- FAQ What should I do to expedite the validation of my order? If you're in a pinch and need your certificate fast, feel free to contact your SSL provider with the exact order... July 9, 2017
- FAQ What should I do with my private key? Your private key should always remain private. The only person that should see your private key is your hosting... July 8, 2017
- FAQ What is Multi Domain Wildcard SSL? A Multi-Domain Wildcard SSL certificate can secure multiple domains and all of their associated subdomains.... July 7, 2017
- FAQ What is a UC Certificate (UCC)? UC stands for Unified Communications and is a newer type of SSL certificate that is designed and primarily used for... July 6, 2017