FAQ

Frequently Asked Questions about SSL Certificate generation, validation and installation on server. If not found answer - Ask a new question.

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• I have accidentally deleted my "private key" what can I do now?
  by SSL Retail July 27, 2017 13:57
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• What is an Intermediate certificate?
  by SSL Retail June 30, 2017 13:57
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• How long are your SSL certificates valid for?
  by SSL Retail June 29, 2017 13:57
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• What is the difference between SHA-1 and SHA-2?
  by SSL Retail June 22, 2017 13:57
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• What should I do if I receive a 'CSR invalid' error during the certificate activation process?
  by SSL Retail August 2, 2017 08:27
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• The CSR cannot be decoded error?
  by SSL Retail January 26, 2018 12:16
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• The CSR cannot be decoded. What does that mean and what should I do?
  by SSL Retail August 1, 2017 08:27
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• What is a CSR?
  by SSL Retail July 29, 2017 08:27
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• How do I generate a CSR?
  by SSL Retail July 30, 2017 08:27
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• I have noticed something incorrect in my CSR. What should I do?
  by SSL Retail July 31, 2017 08:27
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• I have changed my server, or moved to a different provider, how do I move the certificate?
  by SSL Retail July 28, 2017 13:57
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• I cannot remember or have lost my login details
  by SSL Retail July 26, 2017 13:57
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• I completed validation, but never received the certificate. What should I do?
  by SSL Retail July 24, 2017 13:57
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• Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)?
  by SSL Retail July 25, 2017 13:57
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• Who do I send a validation document to?
  by SSL Retail July 22, 2017 13:57
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• Why is my order showing Failed Security Review? What does that mean?
  by SSL Retail July 23, 2017 13:57
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• How long will validation take?
  by SSL Retail July 21, 2017 13:57
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• My verified phone number is outdated, what should I do?
  by SSL Retail July 20, 2017 13:57
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• My File Authentication file has been uploaded to the wrong directory. What should I do?
  by SSL Retail July 18, 2017 13:57
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• How can I reschedule the phone verification call?
  by SSL Retail July 19, 2017 13:57
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• I would like to change some information for my Domain Control Validation email (DCV)
  by SSL Retail July 17, 2017 13:57
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• I haven't received my Domain Control Validation email (DCV) yet. What should I do?
  by SSL Retail July 16, 2017 13:57
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• If I buy a Code Signing Certificate, which document(s) do I need to provide?
  by SSL Retail July 15, 2017 13:57
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• If I buy an Extended Validation (EV) SSL Certificate, which document(s) do I need to provide?
  by SSL Retail July 14, 2017 13:57
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• Can I switch my method of Domain Control validation from Email to File, or vice versa?
  by SSL Retail July 11, 2017 13:57
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• If I buy a Domain Validated (DV) SSL Certificate, which document(s) do I need to provide?
  by SSL Retail July 12, 2017 13:57
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• If I buy an Organization Validated (OV) SSL Certificate, which document(s) do I need to provide?
  by SSL Retail July 13, 2017 13:57
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• What should I do to expedite the validation of my order?
  by SSL Retail July 9, 2017 13:57
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• How do I know what my Control Panel/Server OS is?
  by SSL Retail July 10, 2017 13:57
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• What should I do with my private key?
  by SSL Retail July 8, 2017 13:57
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• What is a UC Certificate (UCC)?
  by SSL Retail July 6, 2017 13:57
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• What is Multi Domain Wildcard SSL?
  by SSL Retail July 7, 2017 13:57
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• How many domains can I secure with a Multi-Domain SSL Certificate?
  by SSL Retail July 5, 2017 13:57
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• What is the difference between 128- and 256-bit security?
  by SSL Retail July 4, 2017 13:57
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• What if I can only use one certificate file?
  by SSL Retail July 3, 2017 13:57
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• Where do I get my Intermediate certificate?
  by SSL Retail July 1, 2017 13:57
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• Can I use SSL to cover an internal domain?
  by SSL Retail July 2, 2017 13:57
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• What is the SSL certificate warranty?
  by SSL Retail June 27, 2017 13:57
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• What is browser ubiquity or browser recognition?
  by SSL Retail June 28, 2017 13:57
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• Can I see which Certification Authorities have their own Trusted CA root present in browsers?
  by SSL Retail June 26, 2017 13:57
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• Which SSL brands are most trusted &amp\; secure?
  by SSL Retail June 25, 2017 13:57
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• I'm a Sole Proprietor, can I still qualify for an OV/EV certificate?
  by SSL Retail June 23, 2017 13:57
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• What is a Certificate Authority and what is your relationship to them?
  by SSL Retail June 24, 2017 13:57
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• What is the difference between 1024- and 2048-bit key lengths?
  by SSL Retail June 21, 2017 13:57
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• How can I use 256-bit encryption?
  by SSL Retail June 20, 2017 13:57
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• What is the difference between Wildcard and SAN/Multi-Domain functionality?
  by SSL Retail June 19, 2017 13:57
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• What is a Wildcard SSL certificate?
  by SSL Retail June 17, 2017 13:57
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• What is a Multi-domain or SAN certificate?
  by SSL Retail June 18, 2017 13:57
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• Can I qualify for an EV certificate?
  by SSL Retail June 15, 2017 13:57
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• What certificates offer www and non-www coverage?
  by SSL Retail June 16, 2017 13:57
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• What is an Extended Validation (EV) SSL Certificate?
  by SSL Retail June 13, 2017 13:57
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• How can I get a Green Address Bar for my website?
  by SSL Retail June 14, 2017 13:57
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• What is an Organization Validated (OV) SSL Certificate?
  by SSL Retail June 12, 2017 13:57
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• What is a Domain Validated (DV) SSL Certificate?
  by SSL Retail June 11, 2017 13:57
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• What is SSL?
  by SSL Retail June 10, 2017 13:57
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• Do I get a site seal with my SSL Certificate?
  by SSL Retail June 10, 2017 13:27
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• Can I cancel the SSL Certificate purchase?
  by SSL Retail June 10, 2017 17:17
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• How long does certificate generation take?
  by SSL Retail June 10, 2017 17:27
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• What is a private key used for?
  by SSL Retail August 3, 2017 13:57
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