SSL Retail support +0
- FAQ I have changed my server, or moved to a different provider, how do I move the certificate? The easiest way is to create a new CSR on the new machine and have the certificate re-issued. July 28, 2017
- FAQ I have accidentally deleted my "private key" what can I do now? First check your backups and see if you can re-install the "private key". If you don't know how to re-install the... July 27, 2017
- FAQ I cannot remember or have lost my login details If you still have the order number they can use the automated password reminder system or if not then, an email... July 26, 2017
- FAQ Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)? Yes, you can do this for DV, OV, and EV certificates. July 25, 2017
- FAQ I completed validation, but never received the certificate. What should I do? After completing validation, the Certificate Authority (CA) will send the certificate to the email address you... July 24, 2017
- FAQ Why is my order showing Failed Security Review? What does that mean? Certificate Authorities (CA's) randomly pull certificates aside for additional review from time to time. This does... July 23, 2017
- FAQ Who do I send a validation document to? For this, we would recommend contacting your SSL provider directly. They should have a list of email addresses and... July 22, 2017
- FAQ How long will validation take? This largely depends on the type of certificate that you purchased and your response times. No matter which type of... July 21, 2017
- FAQ My verified phone number is outdated, what should I do? Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled the telephone number... July 20, 2017
- FAQ How can I reschedule the phone verification call? In order to reschedule this, please contact your SSL provider and provide them with your availability. Please note,... July 19, 2017
- FAQ My File Authentication file has been uploaded to the wrong directory. What should I do? Please upload your file to the correct directory. To make sure the authorization is successful make sure the file... July 18, 2017
- FAQ I would like to change some information for my Domain Control Validation email (DCV) If the common name needs to be changed, the only way to do so is by cancelling and reordering the certificate. July 17, 2017
- FAQ I haven't received my Domain Control Validation email (DCV) yet. What should I do? There are a few reasons why this might be the case. First, verify what email address you have chosen for the Doman... July 16, 2017
- FAQ If I buy a Code Signing Certificate, which document(s) do I need to provide? During the code signing enrollment process, CA will collect information about your organization for authentication.... July 15, 2017
- FAQ If I buy an Extended Validation (EV) SSL Certificate, which document(s) do I need to provide? EV certificates require a more stringent verification process than OV certificates. To understand the basis of this... July 14, 2017
- FAQ If I buy an Organization Validated (OV) SSL Certificate, which document(s) do I need to provide? Organization Validated (OV) verification requires checking your business registration. If the Certificate Authority... July 13, 2017
- FAQ If I buy a Domain Validated (DV) SSL Certificate, which document(s) do I need to provide? You do not need to provide any documentation in order to purchase a Domain Validated (DV) certificate. All you will... July 12, 2017
- FAQ Can I switch my method of Domain Control validation from Email to File, or vice versa? You can switch your method of Domain Control validation from file-based to email-based for any SSL product that we... July 11, 2017
- FAQ How do I know what my Control Panel/Server OS is? If you are unsure what your Control Panel/Server OS is, we recommend that you ask your web hosting provider or your... July 10, 2017
- FAQ What should I do to expedite the validation of my order? If you're in a pinch and need your certificate fast, feel free to contact your SSL provider with the exact order... July 9, 2017
- FAQ What should I do with my private key? Your private key should always remain private. The only person that should see your private key is your hosting... July 8, 2017
- FAQ What is Multi Domain Wildcard SSL? A Multi-Domain Wildcard SSL certificate can secure multiple domains and all of their associated subdomains.... July 7, 2017
- FAQ What is a UC Certificate (UCC)? UC stands for Unified Communications and is a newer type of SSL certificate that is designed and primarily used for... July 6, 2017
- FAQ How many domains can I secure with a Multi-Domain SSL Certificate? This largely depends on the type of Multi-Domain SSL certificate that you purchase. Comodo Multi-Domain... July 5, 2017
- FAQ What is the difference between 128- and 256-bit security? That is the difference between the key lengths used once an SSL connection has been established in the browser.... July 4, 2017
- FAQ What if I can only use one certificate file? If your hosting platform or company tells you that you can only use one certificate file, then you can combine your... July 3, 2017
- FAQ Can I use SSL to cover an internal domain? You can use SSL to cover an internal domain if it is an officially registered domain (a publically available FQDN).... July 2, 2017
- SSL Articles How to verify or test my installed certificate? Once the SSl certificate is installed successfully, we need to verify whether it is working correctly or not. July 2, 2017
- FAQ Where do I get my Intermediate certificate? An intermediate certificate will be emailed to you along with your SSL certificate. You can also download the... July 1, 2017
- FAQ What is an Intermediate certificate? An intermediate certificate is a file that helps the web browser identify who issued your SSL certificate. It is... June 30, 2017